News

The First International Bank of Israel’s (Habank Habeinleumi's( customer services call center “Habeinleumi CALL”  launched a knowledge management system for bankers in the center who serve as the bank's telephone service representatives. The system, which centralizes all knowledge needed by a representative on one site, will enable representatives to give a rapid, uniform, comprehensive and accurate response, simultaneously shortening the times of calls and constantly improving the level of service.
 
SRL assisted with the setting up of the site by examining the representative's requirements, characterizing required contents, creating the knowledge patterns, creation of the post of manageress of the center's knowledge, and the launching and implementation of the system. The platform chosen for the system is the Danshir Company's DSK 4.